Shipping & Handling Fees:
Our shipping price is £9.99, with even more savings available through promotional discounts. These charges ensure that your order arrives quickly and safely.

Order Processing Time:
We aim to process your orders within 1-3 days. However, please be aware that processing times may take longer during busy periods, such as holidays or special product launches.

Order Delivery Time:If the product you ordered is in stock at the supplier, we will deliver it to you within 24 business days. The delivery time is approximate. We deliver only in United Kingdom.

We are not liable for any shipping delays or issues caused by customs procedures, natural events, transfers between EMS, DHL, and local carriers in your country, or transportation strikes and delays, not are we responsible for any additional fees, customs duties, or backend charges.

If your order from hizojapan.com arrives damaged, we are happy to provide a replacement at no additional cost. Please reach out to our Customer Support Team through the email info@hizoknives.com

To process your request, kindly provide:

1. Photos of the damaged product.
2. Photos of the damaged packaging

The damaged item must be returned to the address provided by our Customer Support Team for inspection.